Renuity Recognized by Customers as Top Customer Service Provider in Residential Services Industry
Newsroom
Newsroom
National Home Improvement Provider Receives Prestigious Guildmaster Award Based on GuildQuality Satisfaction Survey Results
CHARLOTTE, N.C., (April 30, 2026) – Renuity, a leading national home improvement provider operating in over 40 states, received the 2026 Guildmaster Award from GuildQuality for demonstrating exceptional customer service within the residential services industry.
GuildQuality awarded Renuity based on independent, uncompensated customer reviews, recognizing the company for delivering the highest level of customer service among companies evaluated across the U.S. and Canada.
Renuity’s Guildmaster Award was based on over 90% of surveyed customers saying they would recommend the company’s services to a friend, without any sort of incentive or referral bonus.
“This award reinforces our commitment to delivering seamless and enjoyable home improvement experiences above all else,” said Eric Hayes, Chief Operating Officer, Renuity. “Our commitment to customers is at the core of everything we do and enables the highest levels of service across Renuity’s full portfolio of home upgrades: windows, baths, kitchens, floor coatings, and closets. Without customers, there’s no ‘us.’”
In 2025, the company began unifying its portfolio of leading regional home services providers under the Renuity brand name. Renuity completes tens of thousands of projects a year and remains driven by its vision to elevate the standard for serving homeowners throughout the home remodeling process.
For more on the 2026 Guildmaster Award and qualifications, visit www.guildquality.com/guildmaster/.
About Renuity
Renuity, headquartered in Charlotte, NC, is a leading national home improvement provider that is redefining the industry with its commitment to enhancing customers’ homes and lives through providing best-in-class home remodeling experiences. The company currently provides a diverse offering of home remodeling services in over 40 states. To learn more, visit Renuity’s About Us page.
About GuildQuality
Over 2,000 residential construction professionals rely on GuildQuality’s customer satisfaction surveying and reporting software to help them deliver exceptional customer service and get the recognition they deserve for their commitment to quality. Join GuildQuality’s network of builders, remodelers, and home service professionals and see your company through your customers’ eyes. For more information about GuildQuality, visit www.guildquality.com.
MEDIA CONTACT:
Jordan Nam
Director of Brand Strategy Renuity
press@renuityhome.com
Get a free, no-obligation estimate and see how easy it is to upgrade to your dream home. One of our local specialists will reach out to schedule your consultation—on your terms.
At Renuity, our greatest pride comes from the trust homeowners place in us and the lasting results we deliver. From seamless installations to transformative home upgrades, we’re committed to making every project simple, stress-free, and built to last. Our family of regional brands includes some of the most respected names in remodeling nationwide, all united by proven expertise and a shared commitment to exceptional service. See how we’ve made a difference for families nationwide and what they have to say about their experiences with Renuity.
Very professional, pleasant, ahead of schedule . Dealing with Danny Guthrie was pleasant and answered all our questions. Their were no other surprise costs. We loved the service, the contractors wer...
All the people we have dealt with from Renuity from the sales rep, office administration & the installers, have been very good to deal with. On the first day of the installation, they found dry rot un...
This was a very pleasant experience. Lance, my salesperson, was very professional and understood my concerns and needs. Blake and Sebastian, the installers of my new shower remodel, were friendly, har...
We have used Renuity Home Improvement (formerly FHIA) five different times, and every experience has been excellent. They replaced the windows in our previous two homes, completed our parents’ two hom...
We are so pleased with our new shower ! The installing crew were friendly, professional and on time. The appearance of the modern shower is so lovely. We would recommend this company 100% if you wa...
Excellent salesman Wesley was .kind, friendly and knowledgeable...great guy. The brothers were Excellent and beyond, superb work by them and they were fast with the installation. No better place to h...
We had a roof and windows installed by this company. We had 4 companies we were interviewing. FHIA was the second one we met with. Josh came to our home to present their products and servies to us. I...
Great workmanship. Great job. The workers was very professional and explained the installation. Clean up after the job was completed. I would definitely recommend this crew to anyone interest. Thanks...
Conde was very nice and professional with his work , and they kept me informed of the job as it went forward. These are nice windows that should be trouble free for a long time. They were thorough thr...
Now that windows all installed I am pleased with the work, clean up, craftsmanship of products I am pleased. Conscientious of others property. Installed with great care of surroundings. Do recommend...